Hi, welcome to my website.

I design complex enterprise products and services by connecting user needs, business goals, operational realities and emerging technology.

At ServiceNow, I lead work from customer research and problem framing through product and service strategy, detailed interaction design, implementation and validation.

Recent Work

I work with customers and multidisciplinary teams to understand complex systems, identify the right problems and translate insights into services and workflows that can be implemented and validated.

Due to confidentiality, selected projects are presented at a high level. I can discuss my process, responsibilities and additional examples in a private conversation.

Aviva / Financial Crimes

A unified investigation service that helps compliance teams screen, prioritise and act on financial-crime alerts.

My work focused on understanding investigator workflows, aligning operational and technical stakeholders, and translating complex requirements into a clearer end-to-end experience.

Bosch / Factory Assist

A connected service experience that helps factory teams identify and resolve issues before production is disrupted.

The work brought IT and operational stakeholders together around shared journeys, responsibilities and workflows across a complex service ecosystem.

NatWest / CX Support

An AI-enabled support experience that helps logistics teams investigate failed integrations more efficiently.

I translated customer needs, operational constraints and technical capabilities into a guided diagnosis and resolution journey.